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Compliments of reclaimedhome via Flickr

A friend recently told me that she’s an “entrance nut.” In other words, she thinks that her home’s first impression leaves a lasting image, and that her property should be maintained with the same care paid to interview preparation. Snap judgments of your home’s semblance go deeper than a casual glance. They are either compliments or indictments of the tenant on record. Turn the page…

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Compliments of puukibeach via Flickr

If businesses are able to identify customer wants and needs, customers will typically pay more for their products, even if they shop strictly on price [Barlow and Moller].

This year I attempted an alternative type of spring cleaning, with the goal of continual improvement.

Books such as “Treat me like a customer” and “A complaint is a gift” offer recipes for responding to dissatisfaction. Last week I implemented some of these time honored techniques in my own Principles of Management course. I sat down with a couple of students, and asked what they would like to see different. Turn the page…

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