Compliments of reclaimedhome via Flickr
A friend recently told me that she’s an “entrance nut.” In other words, she thinks that her home’s first impression leaves a lasting image, and that her property should be maintained with the same care paid to interview preparation. Snap judgments of your home’s semblance go deeper than a casual glance. They are either compliments or indictments of the tenant on record. Turn the page…
Compliments of puukibeach via Flickr
If businesses are able to identify customer wants and needs, customers will typically pay more for their products, even if they shop strictly on price [Barlow and Moller].
This year I attempted an alternative type of spring cleaning, with the goal of continual improvement.
Books such as “Treat me like a customer” and “A complaint is a gift” offer recipes for responding to dissatisfaction. Last week I implemented some of these time honored techniques in my own Principles of Management course. I sat down with a couple of students, and asked what they would like to see different. Turn the page…
Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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