Compliments of HerryLawford via Flickr
Kissinger described diplomacy as “personal dialogue, not public confrontation.” We can agree to disagree by acknowledging the other side’s point of view. In so doing we ensure that our communication is other centered, instead of ego-centric. Below are some aggressive communication tactics designed to put others on the defensive (and, which should be avoided at all costs): Turn the page…
Compliments of LexnGer via Flickr
When was the last time you received a compliment? Can you even remember? In “Managing” by the late Mary Kay Ash, she explains that by age six about 90 percent of what we have heard is negative. To counter the stinging culture of criticism that we so often encounter, Mary Kay Cosmetics goes out of its way to make employees feel special, loved, admired, and respected. Today, think about how to do this at work, with your own direct reports. In what ways can you “include them as partners rather than chastising them as critics?” Turn the page…
Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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