Compliments of Trioxin Graphics via Flickr
How often have you felt deflated as the result of the following: a service provider (whom you trusted) left you with a shoddy product, and was unfriendly in the process? In the worst case scenario, you may have experienced both types of abuse. When contracting work for hire you expect to receive a job well done, pride inspiring craftsmanship, and “service with a smile.” Components of award winning service include: Turn the page…
Compliments of bpsusf via Flickr
What does it mean to be professional? I remember many years ago interviewing for a job in the computer industry, which at the time was considered “para-professional;” in other words, a support staff position.
The more encompassing meaning of this word refers to how we conduct ourselves toward other people, and our self-presentation while we’re doing it. This concept is especially important for individuals in senior positions (those who are expected to set the example). Turn the page…
Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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