Compliments of Madmup via Flickr
If our body is overexposed to heat, our first instinct is to snatch it away. This same principle applies to people. When faced with a surge of anger our reflex is to run, or at the very least to avoid the person who emits noxious presence. Turn the page…
Compliments of Foto_di_Signorina via Flickr
I found the following quote in Dale Carnegie’s book, “How to Win Friends and Influence and People.” It concerns tact: “the art of stepping on someone’s shoes without ruining their shine.” Turn the page…
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Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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