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Compliments of Artem Nezvigin via Flickr

Throughout history those in power have pitted the less powerful at odds. In totalitarian regimes, contrived shortages were created to sap the energy of the oppressed. In modern firms these same principles are used by managers who pit employees against one another. Divide and conquer is the Trojan horse of human discourse – where workers are used as tools to create distrust. Turn the page…

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Compliments of freakgirl via Flickr

In his book “What they don’t teach you at Harvard Business School,” the late Mark McCormack argues that people appreciate the small things – attention to detail, showing genuine concern, taking a personal interest, remembering a name. Turn the page…

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