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I hate her too, with her knowing reproachful eyes that call me a coward, a monster . . . The Hunger Games (p. 118).

A recent Wall Street Journal article urged managers to acknowledge workers when they perform well – e.g., to express their gratitude for civil conduct. This conclusion is partly based on the research of Dr. Christine Porath, associate professor of Management at Georgetown University. People repeat what is reinforced (a basic tenet of motivational theory). They are less likely to do so if you say nothing. Turn the page…