Logo of MERLOT Journal of Online Learning and Teaching.

Compliments of freakgirl via Flickr

In his book “What they don’t teach you at Harvard Business School,” the late Mark McCormack argues that people appreciate the small things – attention to detail, showing genuine concern, taking a personal interest, remembering a name. Turn the page…

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10
Oct
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Logo of MERLOT Journal of Online Learning and Teaching.

Compliments of Mavis via Flickr

In any workgroup or social gathering, it seems that there’s always one person who is difficult and disruptive. Prima donnas behave as if they’re in a parallel universe in which they alone make the rules.

Dictionary.com defines obnoxious as: annoying or objectionable [behavior] due to being a showoff or attracting undue attention to oneself; an obnoxious little brat. We might not be able to define obnoxious behavior (but like obscenity) we know it when we see it. Turn the page…

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