In the 1930s Weber defined bureaucracy as a controlled, neatly sorted environment that flowed from the chain of command. He specified that: there be a hierarchy of offices; the hierarchy entail a systematic division of labor based on specialized training and expertise; and the performance of duties be governed by written rules.
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The following is a guest blog post from Dr. Bette Ann Stead, Professor Emerita of Marketing at University of Houston. Those of us born between 1930-1944 are “The Quiet Generation” because there aren’t many of us (birth rate was low during the Depression, and we were taught to behave, so we didn’t demonstrate).
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