Compliments of I am marlon via Flickr
There is a placard in my office I read daily; it states: “The key to patience is peace.” In this culture, we want “instant” everything – coffee, fast food, relationships, and the lifting of unpleasant circumstances. Rarely do we think that trials could serve a purpose, or contribute to our development as a person. Turn the page…
Compliments of freakgirl via Flickr
In his book “What they don’t teach you at Harvard Business School,” the late Mark McCormack argues that people appreciate the small things – attention to detail, showing genuine concern, taking a personal interest, remembering a name. Turn the page…
Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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