Compliments of Chiot’s Run via Flickr

As managers, it’s imperative to master two modes of communication: these include compliments and apologies. Emotional Intelligence implies cognizance of the impact we have on other people. We can “improve the silence” by recognizing exemplary efforts, and through making a sincere attempt to mend fences. Turn the page…

Compliments of Topeka Library via Flickr

Lapses in mental judgment (as we’ve seen in the rash of white collar crime cases) indicate a lackadaisical, devil may care attitude toward other people’s money. Narcissistic entitlement (and a corporate culture which looks the other way) or in the worst case scenario models bad behavior, permits expanding holes in the honeycomb of ethical reasoning. Small misdeeds (if ignored or condoned) can morph into episodes that appear later in headlines. Turn the page…