Archive for the Category »Managing «

16
May
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If our bodyis overexposed to heat, our first instinct is to snatch it away. This same principle applies to people. When faced with a surge of anger our reflex is to run, or at the very least to avoid the person who emits noxious presence.

I found the following quotein Dale Carnegie’s book, “How to Win Friends and Influence and People.” It concerns tact: “the art of stepping on someone’s shoes without ruining their shine.”