“Punishment damages goodwill and self-esteem” Rosenberg In approaching personal relationships, some of us wear our heart on our sleeve. This is “OK” as long as it doesn’t interfere with building community – with trying to understand what the other party is saying, no matter how clumsy or ill-intentioned the message. Constructing barricades prevents us …Read the Rest
Archive for the Category »Managing «
We’ve all heard the phrase “the squeaky wheel gets the grease” regarding the power of complaints. On the job and off the clock, we tend to give more traction to the noisemakers. As a manager, do you lavish more attention on the most clamorous (appeasing them at every turn), while ignoring those who say nothing?
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