As managers, it’s imperative to master two modes of communication: these include compliments and apologies. Emotional Intelligence implies cognizance of the impact we have on other people. We can “improve the silence” by recognizing exemplary efforts, and through making a sincere attempt to mend fences.

Lapses in mental judgment (as we’ve seen in the rash of white collar crime cases) indicate a lackadaisical, devil may care attitude toward other people’s money. Narcissistic entitlement (and a corporate culture which looks the other way) or in the worst case scenario models bad behavior, permits expanding holes in the honeycomb of ethical reasoning. …Read the Rest