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Use your voice as a weapon of peace – Soledad O’Brien
Carse refers to “orchestrated anarchy” in his book Finite and Infinite Games. He describes not a leaderless group, but a group comprised of all leaders. Communication is clogged when persons are robbed of their voice. He explains “unheard silence is not the loss of the player’s voice, but the loss of listeners for that voice.” (p. 32). Turn the page…
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Kissinger described diplomacy as “personal dialogue, not public confrontation.” We can agree to disagree by acknowledging the other side’s point of view. In so doing we ensure that our communication is other centered, instead of ego-centric. Below are some aggressive communication tactics designed to put others on the defensive (and, which should be avoided at all costs): Turn the page…
Jackie Gilbert is a Professor of Management in the Middle Tennessee State University College of Business.
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